Client Success Manager
Company Overview
Teknobuilt, headquartered in Canada and UK is one of the emerging global digital product and services companies in the smart engineering and construction space. Currently, it operates out of 5 countries and is working with some of the best global Capital project owners, Engineering and Construction companies like Exxon Mobil, Network Rail, Daewoo E&C, Saipem to name a few. It currently offers services in digital product solutions, premium project management consulting and Data analytics services. Its flagship product PACE OS is currently being deployed across multiple countries in Europe, North America, Asia. Build anything with confidence using Teknobuilt’s PACE OS - the only end to end, fully digital, collaborative cloud-based solution.
Teknobuilt prepares organizations for the digital revolution and makes them ready to meet the soaring demands and increased competition. Teknobuilt is all about making clients successful by providing them built environment expertise with the fusion of digital technology. After decades of status quo in this industry, Teknobuilt’s PACE brings “Surety in Project Delivery™” With speed, flow, and execution control, construction projects can now be completed on time and in budget
After witnessing a solid growth, the company is accelerating the future of a digital built environment - Teknobuilt 4.0. The company is now inviting young, skilled and enthusiastic team member to be part of this exciting journey.
We are part of the Huge Thing acceleration program in Poland and it is a key focus geography for Teknobuilt and the company is looking to hire a ‘Client Success Manager’
Client Success manager
Client Success Manager is a strategic and supportive partner for the customers at every stage of the buying process. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues. Client Success Managers are the bridge between Teknobuilt and customer success. They provide support for transitioning prospects into active users, often acting as a go-between with other internal departments within the company, such as product development, operations, and SME’s.
Job Responsibilities:
As a client success manager, you will need to:
Develop Healthy Customer Relationships
Regularly meet and follow up with existing, new and prospective clients
Foster and develop relationships with clients
Onboard New Clients
Build strong, long-term relationships with customers by providing solutions tailored to individual needs.
Maintain a detailed understanding of Teknobuilt’s products and services, assist customers with questions and suggest the best product / services for their needs
Build strong, long-term relationships with customers by providing solutions tailored to individual needs.
Take prospects thru all the sales stages (from enquiry to Purchase order stage) till successful customer onboarding.
Drive customer demos, technical and commercial offer preparation.
Work closely with key stakeholders in Teknobuilt for the success of the deal
Implement policies with internal teams to establish a level of quality customer service
Understand the businesses' products or services and be able to advise others about them
Represent Teknobuilt - prepare and attend seminars, conferences, and events where appropriate
Evaluate risk management for each customer and drive retention throughout customer life cycle.
Provide insight and convey the voice of customer with internal teams (Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.)
Skills
A good Client Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp the benefits and the use of the software. They should also be able to communicate clearly with customers to create strategies that grow customer base
You are:
Entrepreneurial with tons of energy and enthusiasm for something big!
Creative bent of mind and a people’s person
Excellent verbal and written communication skills (Proficiency in Polish, English is a must).
Willingness to learn and adopt new technology.
Flexibility to work on multiple projects in virtual team setting.
Self-starter and with a high level of personal responsibility to accomplish tasks and get things done without supervision
Qualifications and Experience:
University degree in Engineering,
Familiarity in Engineering, Procurement and Construction Projects
Good knowledge of Microsoft Office, Power Point
Client facing roles in sales, project delivery, good communication skills, ability to lead business development efforts, support pre-sales and marketing.
Minimum 2 years of experience in customer facing roles
Proven experience building strong customer relationships and efficiently communicating internal and external voices.
Ability to adapt conversations for technical and non-technical audiences.
Interpersonal skills for building and developing relationships with clients
Excellent written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills
Additional Details
Position Type: Contract initially, transitioning to staff position based on performance
Contract Type: Full Time
Location: NY/Houston
We appreciate your interest in Teknobuil
Send your resume to the email – careers@teknobuilt.com
with the title of the position for which you are applying
